In healthcare, the phrase “data-driven decision making” refers to how organizations integrate objective information in order to inform and improve all sorts of decisions. Data-driven decision making is the process of making organizational decisions based upon actual data rather than intuition or observation along. Healthcare analytics has the potential to reduce costs of treatment, assist in predicting outbreaks of epidemics, avoid preventable diseases, and to improve the quality of life in general.

We are helping solve healthcare problems using “data-first” approach. …We believe in analytics. We believe in better decision making.


A proactive approach to patient care management focuses on eliminating problems before they have a chance to appear. This is opposed to a “reactive approach”, where events are responded to after they have happened.

The key to proactive patient care management is patient engagement. Care management is a team-based approach to care, centered around the patient. It is designed to assist patients and their support systems in managing medical conditions more effectively. It also encompasses those care coordination activities needed to help manage chronic illness.


The term “continuum of care” in medicine describes the delivery of health care over a period of time. In patients with a disease, this covers all phases of illness from diagnosis to the end of life. Essentially a continuum of care system provides a comprehensive range of health services, so that the care can evolve with the patient over time.

Evidence-based guidelines, also called clinical practice guidelines, “are systematically developed statements to assist practitioner and patient decisions about appropriate health care for specific clinical circumstances” (Institute of Medicine, 1990).

We provide a system that supports all patients in making informed medical decisions consistent with their needs, values, and preferences. Patients can consult with their clinicians who have expertise in patient-centered communication and shared decision-making. We provide a system that uses scientific research to inform medical decisions.


Although internet technology has significantly increased opportunities for having contact with fellow patients, studies show that most patients seem somewhat more positive about face-to-face contact than about online contact. However, most of the older adults participating in studies are interested in using a patient portal, regardless of health literacy level, previous patient portal adoption, or experience navigating health information on the web.

We understand that no one size fits all. We strive to tailor strategies to meet the needs of older adults (as well as their informal caregivers) by exploring alternative workflows that integrate both patient portal information into face-to-face contact with health care providers.


Healthcare reports can help reduce errors, enhance the acquisition of vital patient date, and reduce unnecessary costs. It is also critical in improving healthcare processes. Health care reporting is a data-driven means of benchmarking the performance of specific processes or functions within a healthcare institution. The primary goal is to increase efficiency and optimize healthcare metrics.


The successful management of the care coordination process ensures every patient has the opportunity to safely move to the next step in their care. Greater health care efficiencies can be realized through coordination of care centered on the needs and preferences of patients and their families. It is a much needed in the goal of providing equitable health services for people with chronic and complex health conditions.